Tag Archives: tech hero

Tech Heroes Among Us

People standing with hero shadowsThis week I have thinking about the tech heroes among us. You may be one or you may know one. This is the person that helps you get a new app on your phone or customize your LinkedIn account. As I have mentioned in previous blogs, technology is not always user friendly, although it is improving. Interfaces are not always intuitive even though we now have dedicated user experience engineers. Until we get to that perfect understanding of every app, tool, and device every time, we need the tech hero.

Celebrating the Tech Hero

Cloud services hosting company Carpathia has a mechanism for nominating tech heroes. The chosen few receive a backpack filled with things that tech heroes need such as a notebook computer and toolkit, even energy drinks. Carpathia is also hosting Tech Hero events in various cities around the country to meet and celebrate tech heroes. The purpose is to recognize those unsung heroes that keep us going every day (and to sell cloud services to those that know exactly what that is).

Who Are These People?

I have found that tech heroes are not always the people with the deepest knowledge of technology but those people who have taken the time to understand the logic of computers and applications AND have the ability to explain it to the rest of us. That is sometimes a rare combination of talents. Perhaps there should be a designated position of “Tech Hero” within an organization. That way, the current tech heroes—currently just over the wall or around the corner—can get their real work done.

Who Is Your Tech Hero?

Tell me who your tech heroes are. I would like to recognize them in future blogs and give them their fifteen minutes of fame. Is it an IT guru, coworker, spouse, son or daughter? Or is it you? Add a comment to this blog naming your tech hero and explaining why they are so awesome. They may be quietly performing miracles, but it is time we honor them for the very necessary service that they provide. Let me know.


About Kelly BrownAuthor Kelly Brown

Kelly Brown is an IT professional, adjunct faculty for the University of Oregon, and academic director of the UO Applied Information Management Master’s Degree Program. He writes about IT and business topics that keep him up at night.

Jobs of the Future

I have been thinking lately about the jobs of the future and what kind of education and training will be required to perform them. A recent article about the need of a tech hero in the trucking industry caused me to wonder what other new skills will be in demand.

Tech Hero

In the article above, the authors lament the fact that trucking relies on an increasing array of digital devices, both mobile and stationary, within the vehicles. GPS tracking and mobile communication are now the standard. The fleet owner or truck driver, however, just needs to get the load from point A to point B in the most efficient manner possible. The technology helps them do that, but it is a double-edged sword because of the overhead and education it requires to keep all of the devices up and running on the latest revisions. There are other industries that could also take advantage of a tech hero, and it will be necessary to have someone to smooth the digital connection.

Home Systems Integrator

I never thought that I would see the day when home network hubs are a reality, but they are becoming more widespread. With the growing popularity of devices like the Nest home thermostat and smoke detector, and other connected appliances and entertainment systems, the home is becoming a sophisticated network. Already, it can be difficult to set up a new home entertainment system and make sure that it connects and stays connected with the other entertainment devices such as game consoles, movie streaming devices, and the home wireless system. Someone who knows the difference between HDMI and a DVI port could be in high demand because there will be a need to integrate all of these systems.

Personal Digital Assistant

I am not talking about an old Palm Pilot but an individual that would consult with other individuals to make their digital devices work better and connect with each other. As an example, there are thousands of apps available and some interact with other apps and other devices. While we have come a long way in developing a better user experience, certain devices, apps, and programs are not for the faint of heart. We already have the Geek Squad from Best Buy, but I think that people are going to want a more personal experience from someone who understands their unique situation and needs. This will become a growing opportunity for people with the right skills.


The person prepared to take on these new jobs will need to possess a combination of technical, communication, and entrepreneurial skills. Such specialists will have to be well grounded in various aspects of networking, connectivity, and consumer devices. More importantly, they will need to keep up on developments and changes related to this field. Excellent communication skills will be paramount to communicate with individuals—some of whom will require a lot of assistance and others very little. These professionals will need to be skilled at working with people from different backgrounds and of different generations. The entrepreneurial skills will be necessary to start and develop a personalized business niche of such services to individuals and small businesses. I believe that these jobs will be in demand but it will take a special individual to cultivate all of these skills.


Can you think of other new jobs that will develop in the near future? Are you preparing yourself now to tackle those jobs? Let me know your thoughts.

Author Kelly BrownAbout Kelly Brown

Kelly Brown is an IT professional, adjunct faculty for the University of Oregon, and academic director of the UO Applied Information Management Master’s Degree Program. He writes about IT and business topics that keep him up at night.