This week I have thinking about the tech heroes among us. You may be one or you may know one. This is the person that helps you get a new app on your phone or customize your LinkedIn account. As I have mentioned in previous blogs, technology is not always user friendly, although it is improving. Interfaces are not always intuitive even though we now have dedicated user experience engineers. Until we get to that perfect understanding of every app, tool, and device every time, we need the tech hero.
Celebrating the Tech Hero
Cloud services hosting company Carpathia has a mechanism for nominating tech heroes. The chosen few receive a backpack filled with things that tech heroes need such as a notebook computer and toolkit, even energy drinks. Carpathia is also hosting Tech Hero events in various cities around the country to meet and celebrate tech heroes. The purpose is to recognize those unsung heroes that keep us going every day (and to sell cloud services to those that know exactly what that is).
Who Are These People?
I have found that tech heroes are not always the people with the deepest knowledge of technology but those people who have taken the time to understand the logic of computers and applications AND have the ability to explain it to the rest of us. That is sometimes a rare combination of talents. Perhaps there should be a designated position of “Tech Hero” within an organization. That way, the current tech heroes—currently just over the wall or around the corner—can get their real work done.
Who Is Your Tech Hero?
Tell me who your tech heroes are. I would like to recognize them in future blogs and give them their fifteen minutes of fame. Is it an IT guru, coworker, spouse, son or daughter? Or is it you? Add a comment to this blog naming your tech hero and explaining why they are so awesome. They may be quietly performing miracles, but it is time we honor them for the very necessary service that they provide. Let me know.
Kelly Brown is an IT professional, adjunct faculty for the University of Oregon, and academic director of the UO Applied Information Management Master’s Degree Program. He writes about IT and business topics that keep him up at night.