Monthly Archives: April 2016

Weather or Not: The Technology Behind Weather Forecasting

Photo of weather satellite orbiting Earth.A recent paper published in Nature shows a correlation between the surface temperatures of the Pacific Ocean and US east coast temperatures. The hypothesis is that sea surface temperature anomalies called the Pacific Extreme Pattern can predict east coast temperatures and rainfall up to 50 days in advance. In order to make meaningful and current predictions, this means that the data needs to be collected real time, which requires devices that can measure and transmit. This is a great example of Internet of Things thinking to be able to gather and utilize data without sampling by humans, especially in the middle of the ocean. I wondered about other weather activities that were being assisted by technology, so I did some research.

Radar

Radar has been used for many years to predict weather. Radar works by sending out radio waves that bounce off of dust, precipitation, or ice particles in the atmosphere. By measuring and comparing the strength of the signal going out and the return signal, forecasters can see the location and intensity of an oncoming storm. Simple radar, however, leaves meteorologists blind to the actual shape of an object being measured so they cannot differentiate between a raindrop and a hailstone. Dual polarization technology helps give that raindrop shape so that forecasters can better predict what is coming and what the precipitation rate will be. Another technology being tested is phased array radar. Traditional Doppler radar systems scan the skies in slices until they have scanned the entire atmosphere. This takes four to six minutes. A phased array system sends out multiple signals simultaneously and can scan the atmosphere in under a minute. This could make a big difference when providing storm warnings.

Of course, all of this probing and sampling generates large amounts of data so the meteorologist also needs to rely on his friendly information professional to sort it and create visualizations that convey the information.

Satellites

Forecasters also rely on satellites to monitor weather patterns around the globe. This provides a wider view of the weather and can predict movement with greater accuracy. A new satellite, called a Geostationary Operational Environmental Satellite R Series or GOES-R is set to launch this year on October 13. According to officials at the National Oceanic and Atmospheric Administration (NOAA), “The weather imaging capabilities of GOES-R are like going from a black and white television to HDTV.” This will expand our ability to monitor and predict weather.

Computer Modeling

Computer models are a mathematical way of predicting the future based on what has happened in the past. In terms of weather, a model can forecast actual conditions based on patterns that have already occurred. The more historical data is available, the better the potential forecast. Your friendly television meteorologist uses a combination of computer models and current weather patterns to predict tomorrow’s weather. As noted above, these models require an information professional to sort the data and eliminate anomalies that would give false predictions. Because of the large amount of past data available, some of this modeling is done on supercomputers that can process the information quickly and efficiently.

Thoughts

There are a lot of exciting developments in meteorological science and we are getting better at accurately predicting the weather and providing more lead time in front of damaging storms such as tornadoes and hurricanes. With this work we should be able to predict with better accuracy whether to leave the house with an umbrella or get to the nearest storm shelter.

Author Kelly BrownAbout Kelly Brown

Kelly Brown is an IT professional and assistant professor of practice for the UO Applied Information Management Master’s Degree Program. He writes about IT and business topics that keep him up at night.

Accessibility Through Technology

Photo of assistive device on a computer keyboard.In previous blog posts I talked about ways technology assists different people. Lately I have been thinking about how technology enhances accessibility. A number of breakthroughs in the last few years allow alter-abled people to participate in activities many of us take for granted. I will highlight just a few products and I hope that you will share others that you are familiar with.

Lights, Camera, Action

Sony introduced Entertainment Access Glasses in the fall of 2012. Regal Cinemas placed them in theaters nationwide in 2013. This is a wireless device that connects to the digital server and projector. The glasses aid hearing impaired patrons by projecting closed captioning using holographic technology and aid the vision impaired with an audio assist function.

The Access Glasses look like normal glasses, although larger, but they broadcast closed captioning in the wearer’s field of vision. The wearer gets private assistance without disturbing other theatergoers. I know people who use this device and it really does help them to take part in social gatherings such as a night at the movies. This also sets the theater chain apart and allows them to attract additional customers for a small investment.

Classroom Accessibility Technology

There are several products that help low vision students in the classroom, but Dolphin SuperNova integrates a number of technologies into one package. It can be a screen reader with audible voice; it can magnify a screen; and it can connect to an interactive whiteboard in the classroom linked to a student’s laptop, allowing them to magnify text or employ the screen reader to deliver the information audibly. This is a great way to assist low vision students. Of course, as an instructor I need to be diligent in designing lessons and material that can be interpreted by screen readers and magnifiers such as SuperNova.

Low Tech Assistive Solutions

There are some decidedly low tech aids for young people with sensory processing issues or autism or attention deficit disorder. It is difficult to sit still in a classroom when learning is interrupted by the need to move. Therapy Seat Cushion is an inflatable cushion with soft rubber spikes on one side so children can sit in one place but still get the sensory stimulation they need. It allows the child to focus on their learning and not on their need for movement. It can also be overinflated to create an uneven surface for balancing. Similarly, the FootFidget is designed to allow a child to move their feet quietly. I know several adults who could benefit from these products so I am not certain they are just for kids. These are great solutions that fill an often overlooked need.

Thoughts

These are just a few products that allow people with different abilities to thrive in and enjoy their world. I would love to extend this topic to future posts so let me know what accessibility products you are excited about.

Author Kelly BrownAbout Kelly Brown

Kelly Brown is an IT professional and assistant professor of practice for the UO Applied Information Management Master’s Degree Program. He writes about IT and business topics that keep him up at night.

Why You Need to be a 5 Tool Player to be Successful

MultitaskingThe following guest blog is provided by alumni Thomas Failor, who is speaking from the perspective of an IT practitioner. AIM graduates practice in a wide variety of disciplines, both technical and non-technical.

You might think that when you graduate with your AIM degree, you’ll be working in a purely IT role, either in engineering, IT development or service delivery, or otherwise focused on a single thread type of task. You also might think that you’ll only work in a technical role or never have to talk to pesky customers again. But that’s not always the case.

With the professional baseball season just underway, I am reminded of an analogy between sports and business that I’ve found valuable. Most companies, even very large ones, expect a knowledge worker with an advanced degree to be what in baseball is referred to as a “5 Tool Player.” In the big leagues, a 5 Tool Player can hit for average, hit for power, run the bases, throw for distance, and field the ball. The broad technology field is no different. Here’s my take on the 5 Tools you need to thrive on the technical side of business.

To be a 5 Tool Player in IT or elsewhere, you must be able to listen with intent, advocate for your customer, consult, collaborate, and communicate, both internally and externally, to be effective.

Listen with Intent

This is pure Steven Covey and 7 Habits of Highly Effective People. Don’t listen with the intent only to reply. Stop trying to think up your next reply while your associate is still speaking. It’s a challenge, but it’s so much more effective to listen with the intent to understand than just to come up with an answer quickly. Try counting to five before you answer, and preface your response with a validation of the other party’s statement, like “You bring up a good point” or, “That’s a great question.”

Advocate for the Customer

Some people refer to this as the “Voice of the Customer” or VOC in Six Sigma. After you listen with intent, you need to express the VOC or advocate for your customer to get your project done, solution approved, capital expenditures funded, or what have you. Promoting understanding and empathy by advocating for the customer makes you much more effective, (especially in the eyes of the customer), but also demonstrates to the teams you collaborate with your understanding of requirements when it comes time to dig deep into a project. If you fail to listen, you really can’t advocate and you waste business cycles trying to get things like requirements approved and your project moving forward.

Consult

Flex your technical muscles, and provide advice and solutions sets. This is usually the part of our work that we love the most but get to do the least. The truth is that the other 5 Tools get you to your consultation role more effectively. Consulting isn’t all about what you know. Often it’s about providing a range of solutions as a set of choices to your customer. In general, I’ve found that customers hate to be “sold” but they love to “choose.” (Credit: Jeffrey Gitomer)

In offering multiple consultative choices, you increase the likelihood that your customer will choose one of them and thus move your project/process/program forward without delay.

Collaborate

Play nicely with others. One of the pitfalls encountered by some brilliant technical people is that they’ve spent much of their career “heads down” perfecting their craft. Surely that’s important, but if you aren’t able to work with diverse groups with widely ranging technical skills, you only make more work for yourself. Project managers and program managers who may not have a technical background likely depend on you to translate and communicate with your friends on the development/engineering team and drive issues to resolution. I do this type of work every day. If you are able to gather stakeholders, project managers, and solution providers in a room and act as a collaboration facilitator, your work gets done more quickly and you’ve made allies for next time.

Communicate

This is the Achilles heel of many technical practitioners. If we can’t convey our analyses in writing, pitch an idea to an audience without reading 20 slides of PowerPoint word-for-word, or expectations with a customer, you’ll likely be less effective. Don’t depend on your manager or the department extrovert to communicate for you. Speaking and writing effectively are learned skills. Being able to communicate an idea clearly gets your budget approved, a new headcount, more servers, etc.

I have to use the 5 Tools every day to be effective in my work as the liaison between IT and the many needs of the business. It’s all very good to be a highly technical player, and if you work specifically within software development, networking, or security you may be able to get by without work days like mine, but it’s not very likely. Businesses depend on technology leaders to deliver technology solutions, but they also depend on you to be a 5 Tool Player.

 

Thomas Failor photograph.Guest blogger Thomas Failor (’14) is a senior program manager with T-Mobile in the In-Store Technology and Front Line Systems group, part of the Sales Operations Center of Excellence.

Facing Digital Disruption

Image of airplanes in formation, one plane climbing straight up. In a recent Accenture report, 24% of surveyed CFOs believe that their company will cease to exist in its current form due to disruptive competition. Fifty-eight percent think their industry will be disrupted and 41% believe more than half of their competitors will disappear. The telling statistic, however, is that only 6% are preparing for the anticipated changes.

As I prepare to teach the summer AIM course Creating Business Solutions with Technology, I have been thinking a lot about disruption, particularly digital disruption. I define this as the forces of change, either within or outside the organization, which cause us to operate differently. Sometimes these are slight process changes or adjustments, but sometimes they completely change the way we do business and the way we serve customers. If only 6% of CFOs are preparing for these changes, I hope more CIOs and CEOs are planning ahead.

That’s Not How We Used To Do Things

Particularly for the IT department, technology changes are coming at a rapid pace. We need to become more efficient and deploy our resources and talents differently than ever before. No longer do we have a room full of hardware that we keep locked away from mere mortals. Our hardware and applications are now in the cloud and we are tasked with being service managers instead of systems or software managers. Because of the advances in networking, security, storage, and processing, our jobs have changed dramatically. At least they should have changed. If we are still doing our jobs the way we were 10 years ago, then there is a software or infrastructure service provider that would love to take our business.

Business Changes

Think about some of the things that you do differently as a consumer and you can begin to understand what businesses are facing in the way of new and different competition. The last time I went downtown to visit a travel agent was 10 years ago. I can’t think of the last time I phoned a hotel call center or front desk to make a room reservation. I do it all online. Sometimes I don’t even stay in traditional hotels but prefer a service like Airbnb. Taxi and even rental car services have been disrupted by new business models from companies such as Uber or Lyft. Tesla is threatening to disrupt the traditional dealership model by selling cars in small retail storefronts instead of huge showrooms with massive inventories supplied by the manufacturer. Not surprising, in a number of these disruptions, state legislators are trying to protect business as usual. That’s not how we do things around here, they say.

I send fewer letters than I did even a year ago. It is much easier to write and pay bills online. Mobile and online banking has disrupted the traditional bank downtown. I am sure that you can think of a lot more changes in your own lives due to advances in technology. These are the changes businesses need to grapple with or they risk becoming obsolete.

What To Do

Here are three steps that Accenture recommends to prepare for digital disruption:

  1. Conduct scenario planning to highlight areas of the operating model or current cost structure that need to be transformed.
  2. Create and implement an action plan to redefine your cost base with digital at the core. This is specific advice to the CFO, but applicable to all.
  3. Live and breathe customer obsession. Create strategies throughout the entire organization that focus on the customer first. What would make their lives easier and their transactions more efficient?

These strategies will help to ensure that you will be a viable competitor for the foreseeable future.

Thoughts

Let me know your thoughts. How has technology changed the way that you do business? How do you think things will be different five year from now? Are you ready?

Author Kelly BrownAbout Kelly Brown

Kelly Brown is an IT professional and assistant professor of practice for the UO Applied Information Management Master’s Degree Program. He writes about IT and business topics that keep him up at night.